Caesars Windsor Contact Information and Guest Services

1. Overview

This document sets out official contact information, access conditions, and service procedures for Caesars Windsor, a land-based casino resort located at 377 Riverside Drive East, Windsor, Ontario, Canada N9A 7H7. The information is intended for guests, prospective visitors, and third parties seeking to direct inquiries to the appropriate channels and understand the conditions under which access to the property and its services is granted.

Caesars Windsor operates as a casino resort subject to provincial regulations governing gaming operations in Ontario. All guests and visitors are required to comply with applicable rules and conditions prior to and during their visit.

2. Contact Channels

2.1 Telephone Contacts

Caesars Windsor maintains the following verified telephone lines for guest inquiries, reservations, and general information:

• Main Line (Local): +1-519-258-7878
• General Information and Reservations (Toll-Free): +1-800-991-7777
• Hotel Reservations (Toll-Free): +1-800-991-8888

Toll-free lines are designated for reservation-related inquiries. The local main line should be used for general property matters. Telephone lines are available to assist with accommodation bookings, event inquiries, and general property information.

2.2 Email Contact

For sales, group bookings, meetings, and event-related correspondence, written inquiries may be directed to:

• Email: [email protected]

This email channel is designated for sales and event coordination. General guest service inquiries should be directed by telephone using the numbers listed in Section 2.1.

2.3 Physical Address

Written correspondence and in-person visits should be directed to:

Caesars Windsor
377 Riverside Drive East
Windsor, Ontario
Canada N9A 7H7

2.4 Official Online Presence

The official web presence for Caesars Windsor is maintained at:

• https://www.caesars.com/caesars-windsor
• https://www.caesarswindsor.com

Only these official domains should be used when seeking property information, making reservations, or verifying current operational details. Caesars Windsor does not assume responsibility for information obtained through unofficial or third-party sources.

2.5 Social Media Channels

Caesars Windsor maintains official accounts on the following platforms:

• Facebook: https://www.facebook.com/CaesarsWindsor
• Instagram: https://www.instagram.com/caesarswindsor/
• X (Twitter): https://twitter.com/CaesarsWindsor

Social media channels are used for general communications and announcements. They do not constitute a formal customer service channel and should not be used for reservation requests, complaints, or sensitive personal inquiries.

3. Property Access Conditions

3.1 Age Requirements

Access to Caesars Windsor and all associated outlets, including the casino floor and on-site venues, is restricted to individuals who are at least 19 years of age. Valid government-issued photo identification is required to verify age upon entry. This requirement applies to all visitors regardless of the purpose of their visit.

The minimum age for hotel check-in at Caesars Windsor is 19 years.

Enrollment in the Caesars Rewards program and redemption of Reward Credits at this property requires the guest to be 21 years of age or older.

3.2 Identification Requirements

All guests must present valid government-issued identification upon request. Identification may be required at the entrance to the casino, at hotel check-in, and at any point during a visit where age or identity verification is necessary. Failure to provide acceptable identification will result in denial of access.

3.3 Restricted Access

The following individuals are not permitted to access Caesars Windsor, participate in any promotions, or redeem any offers associated with the property:

• Individuals who have been formally trespassed from Caesars Windsor.
• Individuals who have self-excluded from any Ontario Lottery and Gaming Corporation (OLG) property.
• Individuals who have self-excluded from any Caesars-branded property.

These restrictions apply to all areas of the property, including the casino floor, hotel, dining outlets, and entertainment venues. Caesars Windsor enforces these restrictions in accordance with applicable provincial regulations and its internal access policies.

4. Hotel Check-In and Check-Out Procedures

Standard check-in time at Caesars Windsor is from 4:00 PM. Standard check-out time is 11:00 AM. Guests requiring arrangements outside of these times should contact the hotel reservations line in advance at +1-800-991-8888. Early check-in and late check-out are subject to availability and may be subject to additional conditions.

5. Operational Hours

Caesars Windsor operates on a continuous basis, with casino operations available 24 hours per day, seven days per week. Operating hours for specific venues within the property, including dining outlets and entertainment facilities, may vary. Guests should confirm hours for individual venues directly with the property using the contact channels listed in Section 2.

6. Responsible Gaming and Support Resources

Caesars Windsor applies responsible gaming practices in accordance with Ontario’s regulatory framework. Guests who require assistance related to problem gambling may contact the following independent support service:

ConnexOntario / Ontario Problem Gambling HelpLine
Telephone: 1-866-531-2600

This service is available to all individuals regardless of their status as a guest of Caesars Windsor. The property does not provide counselling services directly but supports access to appropriate external resources.

7. Regulatory Framework

Caesars Windsor operates within Ontario’s regulated commercial gaming sector under the oversight of the Ontario Lottery and Gaming Corporation (OLG) and applicable provincial authorities. All gaming activities conducted at the property are subject to provincial rules and regulations. Guests with regulatory concerns may direct inquiries to the OLG or the relevant provincial authority.

8. Disclaimer Regarding Similar Entities

The Caesars brand encompasses multiple casino resort properties operating globally under the Caesars Entertainment umbrella. Caesars Windsor is a distinct and separate property located in Windsor, Ontario, Canada. The contact information, policies, and procedures described in this document apply exclusively to Caesars Windsor and do not apply to any other Caesars-branded property. Guests should ensure they are contacting the correct property when making inquiries or reservations.